Doing these two simple things will eliminate your scan error, and produce a reliable scan each time. Before proceeding, click here to view the paper specifications for your printer to make sure that your printer supports the size, type, and weight of the paper that you want to print. Please try again shortly. Javascript is disabled in this browser. See your browser’s documentation for specific instructions.

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HP Officejet Pro 8500A e-All-in-One Printer series – A910

Print a self-test report from the control panel Video of printing a test page. Reset the Mac printing system http: When the memory card is inserted correctly, the status light above the memory card slots flashes, and then remains solid green.

Load a stack of plain white paper print-side down in the center of the tray. Load the stack of paper in the center of the tray, with the print side down and short officrjet forward.

HP Officejet Pro 8500A (A910) Printers – Wireless Printer Setup

If you ofticejet to change the operating system, click Changeselect your version, and then click Change. Align the memory card vertically to match the card slot, and then hold the memory card so that the metal contacts face the paper tray. Message 8 of Once the correct HP driver is chosen, select Add to add the printer to the list.


Prepare for installation Before setting up the printer on your wireless network, get the network name and password and make sure that the router, printer, and computer are turned on.

Message 6 of The Virtual Agent is currently unavailable. They really threw in the kitchen sink with this printer Do not leave photo paper in the main tray for extended periods of time.

Clean the electrical contacts inside the All-in-One With a fresh cloth, wipe the electrical contacts inside the carriage. Follow this checklist to stop these prints: I had to figure this one out on my own. If it copies slowly, then try to perform a hard reset from this link: On the computer desktop, double-click the product icon. This page requires Javascript.

HP Officejet Pro A e-All-in-One Printer series – A | HP® Customer Support

Asia Pacific and Oceania. See your browser’s documentation for specific instructions. How do I reconnect the printer to the network? Clean the printhead contacts, but do not touch the nozzles.

HP Officejet Pro A Plus e-All-in-One Printer – Ag – Driver Downloads | HP® Customer Support

Lift the printhead out of its slot. The trick is to remain patient, going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.


This should fix the q910. They sent me a link that led me thru the setup: Slide the paper width guides in.

Do not try to force it. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Please enter a Product Number to complete the request.

If these steps resolved the issueyou do not need to continue troubleshooting. This topic has been archived.

Specialty media cannot be printed from Tray 2, if your printer has a Tray 2. If you have trouble viewing the video or to view the video in offkcejet different size, click here to play the video on YouTube.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.